Prison Video

Features

Live monitoring

Prison staff can view multiple calls in real time.

Live facial recognition

Tracks faces and identifies parties using biometrics.

Intelligent activity detection

Identifies and flags restricted objects and lewd behaviour.

Instant manual cut-off

Staff can instantly terminate any or all calls.

Automatic child detection

Calls are automatically cut off if child detected and prisoner has restrictions.

Penetration-tested tablets

Tablets run secure Hydrax operating system.

Integrated call booking system

Automatically assign slots based on availability.

Video messaging and one-way video

Custom options for high-risk prisoners available

Our Credentials

Prison Video is a product of Phonehub IO, a multi-award-winning social venture delivering innovative solutions to enhance prisoner-family ties.

Proven track record

Our team has run the national-level Prison Voicemail service for 5 years, spanning 117 prisons across two hemispheres.

Approved supplier

Phonehub IO Ltd is an approved G-Cloud and HM Prison Service supplier.

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Security cleared

All staff are vetted to SC level or above.

What users say

Testimonials from video call participants.

"It is the first time I have heard my children read."

I am writing to thank you for what you have done for me and my family by making video calling possible. I feel incredibly grateful. For 32 months I have not been able to see my family. Having seen them now has brought so much joy to me. Being able to be here for them via video call has made such a difference for my wife, kids, and myself. Me and my family have been struggling with stress and depression and I feel like this will really improve our mental health.

It is the first time I have heard my children read. Also I had not seen my youngest son since he was 6-months-old and now he is more than 3-and-a-half years old and sick with kidney failure. It made me very happy to be able to see him.

"I had never seen my grandson and now I have thanks to this."

I would like to show my appreciation for all the work you have done to make video calls a reality here.

It means so incredibly much for me to see my daughters for the first time in years. I speak to them over the phone but being able to see them and watch them with my eyes was one of the best things I could have wished for. I had never seen my grandson and now I have thanks to this. It feels like a new world has opened up to me, a bright light in a dark tunnel.

Impact

Social impact is central to everything we do.

117

prisons offer the Prison Voicemail service.

82%

of prisoners say voicemail makes their sentence easier.

93%

of families say voicemail makes the sentence easier.

Impact study conducted in Q1 2017 in conjunction with the University of Lincoln's Department of Forensic Psychology.